Order Cancellation Policy
Orders may be cancelled only before they have entered processing or been sent to a supplier.
Cancellation Requests
To request a cancellation, email [SUPPORT EMAIL] as soon as possible with:
- Your name
- Your order number
- The email used during checkout
- The reason for cancellation
Submitting a request does not guarantee cancellation.
After Processing Begins
Once an order has been processed, submitted to a supplier, packed, or shipped, it cannot usually be cancelled or modified.
This includes requests to change:
- Product variations
- Quantity
- Colour
- Size
- Shipping address
- Customer information
Because Qutox uses automated and international fulfilment systems, orders may begin processing shortly after they are placed.
Approved Cancellations
If cancellation is approved, the refund will be issued to the original payment method.
Payment-provider fees or other non-recoverable transaction charges may be deducted where permitted.
Refused or Undeliverable Orders
Refusing delivery does not automatically qualify an order for a refund.
Any refund considered for an undeliverable or refused package may be reduced by shipping, return, customs, or handling costs.