Shipping Policy

SHIPPING POLICY

This Shipping Policy explains how orders placed through Qutox are processed, shipped, and delivered.

Order Processing

Orders are generally processed within 5–10 business days after payment has been successfully confirmed.

Processing time may be longer during:

  • Public holidays

  • Promotional periods

  • Product launches

  • High-demand periods

  • Supplier delays

  • Unexpected operational disruptions

Processing time is separate from shipping time.

Shipping Locations

Qutox works with a worldwide supplier network. Depending on product availability, your order may be shipped from different supplier facilities.

Products within the same order may arrive:

  • In separate packages

  • On different dates

  • With different tracking numbers

You will not be charged additional shipping fees because an order is divided into multiple shipments unless clearly stated during checkout.

Estimated Delivery Times

Estimated delivery times vary depending on the product, destination country, customs processing, local postal services, and supplier location.

Typical estimated delivery time:

  • Domestic or regional orders: approximately 7–20 business days

  • International orders: approximately 10–30 business days

Some destinations or products may require additional time.

Delivery dates shown on our website are estimates and are not guaranteed.

Tracking Information

When tracking is available, you will receive a shipping confirmation email containing your tracking details.

Tracking information may take 3–7 business days to begin showing updates after shipment.

Occasionally, tracking may not update while a package is moving between countries or shipping facilities.

Incorrect Shipping Information

Customers are responsible for entering a complete and accurate shipping address.

Please contact us immediately at [SUPPORT EMAIL] if you notice an error.

Once an order has been processed or shipped, we may not be able to change the address. Qutox is not responsible for packages delivered to an incorrect address provided by the customer.

Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or handling charges imposed by the destination country.

Unless otherwise stated, these charges are the customer’s responsibility and are not included in the product or shipping price.

Delayed Packages

Shipping delays can occur because of:

  • Customs inspections

  • Local carrier delays

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Incorrect addresses

  • High shipping volumes

  • International logistics delays

A delayed tracking update does not necessarily mean that the package is lost.

Lost Packages

If your tracking information shows no movement for an extended period, contact us at [SUPPORT EMAIL].

We will review the shipment with the supplier or carrier. A replacement or other resolution may be considered only after the shipment has been officially confirmed as lost.

Delivered but Not Received

When tracking shows that a package has been delivered, customers should first:

  • Check the delivery location

  • Ask household members

  • Check with neighbours

  • Contact the local delivery carrier

  • Check any reception desk or secure delivery area

Qutox is not responsible for theft or loss after a carrier confirms delivery, but we will try to help you investigate the issue.