Returns & Refunds Policy

Because Qutox works with international dropshipping suppliers, we generally do not accept returns for change of mind, incorrect selection, dislike of the product, or other non-defective reasons.

We provide support when an item arrives damaged, defective, materially different from the product ordered, or incorrect.

Eligible Issues

You may be eligible for a replacement, partial refund, or full refund if:

  • The item arrived damaged
  • The item is defective
  • You received the wrong product
  • A major part of the order is missing
  • The item is materially different from its product description

Reporting an Issue

You must contact us within [7] days of confirmed delivery.

Send your request to [SUPPORT EMAIL] and include:

  • Your order number
  • Your full name
  • A description of the issue
  • Clear photos of the product
  • Clear photos of the packaging
  • A video showing the defect, when applicable
  • A photo of the shipping label

Claims submitted without sufficient evidence may not be approved.

Do not discard the product or packaging until your claim has been reviewed.

Resolution Options

After reviewing your claim, Qutox may offer one of the following:

  • A replacement product
  • A partial refund
  • A full refund
  • Store credit
  • Another reasonable resolution

The available resolution depends on the circumstances, evidence provided, product value, supplier policy, and availability.

Return Shipping

In many approved damaged-item cases, returning the product may not be required.

If a return is required, we will provide return instructions. Products sent back without approval may not be accepted or refunded.

Do not return products to the address shown on the original package. That address may belong to a logistics facility and may not accept returns.

Non-Returnable Situations

Refunds or replacements are generally not available for:

  • Change of mind
  • Accidental orders
  • Incorrect size, colour, model, or variation selected by the customer
  • Minor colour differences caused by lighting or screen settings
  • Minor measurement differences
  • Normal wear and tear
  • Damage caused by misuse
  • Failure to follow product instructions
  • Products altered or repaired by the customer
  • Delivery delays outside our reasonable control
  • Packages marked as delivered by the carrier
  • Incorrect addresses provided during checkout

Refund Processing

Approved refunds are sent to the original payment method.

After approval, refunds may take several business days to appear, depending on your bank, card issuer, or payment provider.

Original shipping charges, customs duties, taxes, and handling fees are generally non-refundable unless required by applicable law.

Consumer Rights

Nothing in this policy is intended to remove any rights that cannot legally be excluded under the laws applicable to the customer.